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In the interest of providing you with the fastest possible response to your inquiry, we have put together answers to the most Frequently Asked Questions. Simply click on any question below and it will bring you to the correct response.
Answers to our most Frequently Asked Questions:
1. What is the F.A.S.T. or Winners Club Subscription Service? FreeLotto® F.A.S.T. or FreeLotto® Winners Club is a subscription service offering the best way to ensure that you never miss a chance to win every day.
You never have to worry about forgetting to play or losing a ticket. When you win, we even automatically process a prize claim for you, ensuring that you receive your prize. You will be charged a service fee for 30 days. The service charge will be renewed every 30 days.
2. I think I won, how do I collect my prize? Everyday you will receive a RESULTS EMAIL. This message will list the games you played, the numbers you have matched, and the amount, if any you have won. The FreeLotto daily results email is the sole notification of any prize winnings and prize winners must claim any prize by following the instructions within the FreeLotto daily results email. In a typical month we process in excess of 15,000 prizes ranging from $1.00 to as much as $10,000,000.00. If you receive a notice that says ELIGIBLE next to your name it means that you can win that prize upon submitting a winning entry in any future FreeLotto drawing in accordance with the Official Rules of FreeLotto. It does NOT mean that you won a prize. Like any lottery or lottery style free sweepstakes, you have to play to win. When you play FreeLotto you will receive a PLAY CONFIRMATION message. This message will have a subject line that reads "FreeLotto Confirmation "TSN" ########". The PLAY CONFIRMATION message will contain your Transaction Serial Number which you will need to provide when you win a prize. In summary: 1) You can't win, if you didn't play, and
3. What are the prizes for the FreeLotto® Games? Game 1: Classic FreeLotto® 1,000,000 Jackpot Game 2: Win-a-Car Game 3: Pay-Off-Your-Mortgage Game 4: Fastcash: $10,000
You can play all six games once each day. Just pick your numbers in each game and register your Freebet® by clicking on the “Submit Your FreeBet” or "Play Now" button. After you play FreeLotto®, you become eligible to play the supplementary games: FreeLotto® Win a Car, FreeLotto® Pay-Off-Your-Mortgage, FreeLotto® FastCash, FreeLotto® $100,000.00 GiveAway, and FreeLotto® SuperBucks. For additional information, click on "Rules" on the FreeLotto menu.
5. What is a TSN (Transaction Serial Number)? A TSN [Transaction Serial Number] is issued each and every time you play a FreeLotto game. As the name implies, it is the play transaction that generates the TSN number and the TSN number is required to claim your FreeLotto prize. Each time a FreeLotto player submits an entry, we send a play confirmation containing the TSN. Players are able to see their TSN for the past thirty days on our website.
PIN numbers are a unique algorithmically generated secure identifier of each FreeLotto member and are used so that when prizes are won, we are certain to issue the correct prize to the correct winner. Please do not confuse your PIN number with a TSN number which is generated each time you play a game.
7. Am I eligible to play FreeLotto? FreeLotto is available worldwide - with a few exceptions: Florida, New York, Iowa, Missouri, Puerto Rico, Province of Quebec, Afghanistan, Argentina, Cuba, Dominican Republic, Egypt, Ghana, India, Indonesia, Iran, Islamic Republic of, Iraq, Korea(Democratic People's Republic of), Libyan Arab Jamahiriya, Morocco, Nepal, Niger, Nigeria, Peru, Sudan and any countries that are included on the United States of America Department of State "Trading with the Enemies Countries" list, may also be null and void. Void where prohibited.
8. Why is FreeLotto not available in these places? First, in some cases FreeLotto is not available because the US State Department does not permit us to do business in certain countries included in the "Trading with the Enemies Countries" list. In other cases, we do not have advertisers wanting to reach those places. Finally, in other cases the costs to comply with local regulations are prohibitive and thus FreeLotto excludes these places.
9. Why can't I play FreeLotto? To play FreeLotto you must be subscribed to receive FreeLotto emails. You may have become ineligible to play FreeLotto if you did one of the following:
10. Why am I not receiving my Confirmation e-mail and what should I do? If you received an onscreen confirmation including a Transaction Serial Number but no e-mail confirmation, there may be a temporary delay in the communication between e-mail servers. If you never receive e-mail confirmations, there may be an error in the e-mail address you gave us. (See change of address below)
11. Why am I not receiving my Results e-mail and what should I do? Important: An e-mail from FreeLotto can be worth as much as $10 Million and it is your responsibility that your e-mail address is up to date to receive messages from us. If you play FreeLotto, we will always send your Results, but we are not responsible for your e-mail service provider delivering them to you.
12. How do I unsubscribe from FreeLotto e-mails? Each e-mail we send includes a description of the simple unsubscribe process to enable you to stop receiving future e-mail of that type from FreeLotto®. You may unsubscribe from each such e-mail type this way. For example, unsubscribing from a daily results e-mail will result in you no longer receiving the daily FreeLotto® results by e-mail. You may, however, continue to receive other types of e-mail to which you can unsubscribe in the same fashion. If you unsubscribe from all e-mails from FreeLotto®, you will no longer be eligible to play FreeLotto® and win. If you play FreeLotto® subsequent to unsubscribing from all e-mails, you are giving PlasmaNet Inc. definite permission to resubscribe you to all mail types and your subscription to receiving email results and other promotions will be automatically reinstated. This is necessary because of the substantial amount of money you can win. Your prize notifications are sent via email and it is important to respond to these emails to claim any prizes won. Furthermore, it is the sponsor that makes FreeLotto® prizes possible and in order to play our games you must agree to receive our sponsored messages.
14. I have a question regarding my Winners Club or FAST account. What should I do? Please write to FAST@FreeLotto.com and one of our Customer Service Representatives will be happy to assist you in addressing your FAST inquiries.
15. How can I change my mailing address or e-mail address? Once you are logged in, you can easily change this information by clicking on "Edit Player Profile" or the "Account" icon while on the Freelotto site.
16. I forgot my password. What can I do? To retrieve your password, simply visit the Freelottto website and click on the "Login" option.
17. How can I see previous results? You can click on the "Results" tab from the FreeLotto menu, which will allow you to select a specific date you wish to see results for.
18. I won. How can I claim my prize? Congratulations! Send an email, from the email address on file within your FreeLotto player profile, to FreeLotto® at PrizeClaim@FreeLotto.com containing the correct Transaction Serial Number (TSN) within the subject line of the email evidencing that you have won.
For complete instructions, please click on 'Rules' on the menu bar at the top of the FreeLotto® website and refer to Rule #4.
19. Why do I have to pay if FreeLotto is free? NO PURCHASE NECESSARY TO PLAY FREELOTTO. You do not have to pay. FreeLotto is and has always been free to play. FreeLotto FAST or Winners Club is a subscription service, which offers automatic game entries and automatic prize payment processing for a monthly service charge. While we offer a subscription service, it is not mandatory - FreeLotto is free to play
The FreeLotto games are legal because all FreeLotto games are defined as a sweepstakes and contain a free method of entry. The charge for a FreeLotto FAST or Winners Club subscription is a service fee for the convenience of having your sweepstakes entries played automatically.
21. Why don’t you offer telephone customer service? Because FreeLotto is free to play, it is cost prohibitive to offer telephone customer service. We do, however, offer answers to all inquiries received by e-mail.
22. Do you share my personal information? PlasmaNet, Inc. collects personally identifying information during contests or sweepstakes registration and this information is used from time to time as you use our website to: pay prize winnings, confirm entries, and selectively show you ads or send you promotions. We may share your registration information with third parties who may contact you by postal mail with relevant offers. If you choose to join any of our marketing partners offers, you will be subject to their privacy policy and terms directly.
23. English is not my primary language, do you offer customer service in other languages? Unfortunately, at this time we are only able to offer customer service in English. May we suggest that you use the following website(s) which can translate from most major languages to English and from English to most major languages: http://www.google.com/translate_t Please note however that we cannot be responsible for any mistranslation through these or any other translation websites.
24. Do people really win prizes? To date, FreeLotto has awarded over $104,571,675.00 in prizes, creating 4 $10 Million Dollar winners and 22 Millionaires. Hundreds have also won prizes of $10,000 to $100,000 and over seven (7) million have won $1.00 to $300. We hope you will be one of them soon!
25. I do not see my question. What should I do? If you did not find the answer above, please follow the directions below to contact a FreeLotto Customer Care Representative and we will be happy to respond as soon as possible.
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