In the interest of providing you with the fastest possible response to your inquiry, we have put together answers to the most Frequently Asked Questions. Simply click on any question below and it will bring you to the correct response.

1. What is the F.A.S.T. Subscription Service?
2. How do I sign up for FreeLotto® F.A.S.T.?
3. How do I change my F.A.S.T. player profile information name, address, e-mail address, etc?
4. I forgot my password. What can I do?
5. How do I change my numbers?
6. How do I cancel my subscription?
7. How do you notify me that my account is going to be renewed?
8. How do you notify me if I am a winner?
9. How many numbers do I need to match to be a winner?
10. I am not receiving my results. What can I do?
11. How do I change my credit card information?
12. Still Need Help?
13. Click Here for F.A.S.T. Facts.

Answers to our most Frequently Asked Questions:

1. What is the F.A.S.T. Subscription Service?

FreeLotto® F.A.S.T. is a subscription service pursuant to which your selected numbers are automatically played in all six games each day. The F.A.S.T. subscription service is optional and not required in order for you to play FreeLotto. Although your chances or odds of winning a given FreeLotto game are not increased or bettered with F.A.S.T., it is the best way to ensure that you have that chance to win every day. With your F.A.S.T. subscription, we automatically check your numbers for you. You never have to worry about forgetting to play or losing a ticket. When you win, we even automatically process a prize claim for you, ensuring that you receive your prize. You will be charged a service fee for a 30 day subscription. The service charge will be automatically renewed every 30 days unless you decide to cancel your subscription.

2. How do I sign up for FreeLotto® F.A.S.T.?

The easiest way to register for F.A.S.T. is to go to our website and click on the LARGE banner to the right of our gameboard pages. You can also signup through promotions in Results emails.

3. How do I change my F.A.S.T. player profile information name, address, e-mail address, etc?

Click on the link in the F.A.S.T. results e-mail that reads: "To edit or change the status of your subscription information, click here".

You will be brought to a page that reads: You are logged in as (user id). Input your password. You will be brought to the player profile page. Please re-enter your password. Make the changes needed. (If you have forgotten your password, please see below.)

Or go to "Edit Player Profile" while you are on our website. You will need to know your username and password.

4. I forgot my password. What can I do?

Simply click on the link in the F.A.S.T. results e-mail that reads: "To edit or change the status of your subscription information, click here". You will be brought to a page that reads: You are logged in as (user id). Click on the link "Forgot your password?" Your password will be sent automatically to the e-mail address you used to register for FreeLotto®. You may also contact Customer Service at FAST@FreeLotto.com

5. How do I change my numbers?

STEP 1:
Click the link below the numbers in your FAST results e-mail that reads "To edit or change the status of your subscription information, click here". You will be brought to the Fast User Center. Enter your password in the space provided.

STEP 2:
You are now on your FAST personal profile page. Re-enter your password. On this page you can change your mailing address, e-mail address or your password.

STEP 3:
To change your FAST numbers, scroll to the middle of the page where you will see the section marked "FAST". Click on your FAST subscription number that is active.

STEP 4:
On the next page click the “Change my Numbers” button and you will be brought to the page with your chosen numbers for each game. Input the numbers you would like to play in each game. At the bottom of the page, click Submit. Then at the next page, review the numbers and confirm.

6. How do I cancel my subscription?

STEP 1:
Click the link below the numbers in your FAST results e-mail that reads "To edit or change the status of your subscription information, click here". You will be brought to the FAST User center where you can click to edit your FAST subscription or click to see your results.

STEP 2:
You are now on your FreeLotto personal profile page. On this page you can edit your player profile, change your password, view your recent picks, unsubscribe from FAST results email and edit your F.A.S.T. subscription. Click on “F.A.S.T subscription” to edit your F.A.S.T subscription.

STEP 3:
To cancel your FAST account, scroll to the section marked "F.A.S.T. subscriptions" and click “F.A.S.T. Subscriptions”

STEP 4:
Click on the "edit" button next to the Active subscription.

STEP 5:
You will be asked to enter your password for security purposes. Enter your Password.

STEP 6:
You will be asked if you want to cancel your subscription and asked the reason for your cancellation. Below “Do you wish to cancel this Account?”, place a check mark in the check box which verifies that you wish to cancel your account and that you understand that you are missing out on having your lucky picks played automatically every day.” Then click the “Yes, cancel it” button.

If you do not want to cancel your account, click the “Do not cancel” button.

If you click "Yes, cancel it", you will then see an onscreen confirmation that your FAST subscription has been canceled.

7. How do you notify me that my account is going to be renewed?

You will see a special message at the bottom of your results e-mail 10 days before the 30 day period is up that tells you when your subscription will be renewed.

8. How do you notify me if I am a winner?

As always, the Results Email contains the draw results for that day and indicates how many numbers you have matched in each game, as well as the $ amount of your winnings.

Automatic game entries and automatic prize payment processing are two of the main features for our FreeLotto FAST subscription service. Because you are a FAST player it is not necessary to forward a win claim to us. As of September 15th, 2008, FAST players' $1 and $5 wins are automatically paid to their credit card and will be indicated on your credit card statement as "PNI- Fast Prize Payment". These prize payments, processed as a credit to your account, will occur within 5 days of the win date.

All Grand Prize winners and Second Prize Winners are notified by U.S. Postal mail.Prize Claim Documents need to be completed, notarized, and returned to PlasmaNet.

9. How many numbers do I need to match to be a winner?

Here are the prizes awarded for matching numbers in our games.

Game 1:

Classic FreeLotto $1,000,000 Jackpot

Match 3 of 6 numbers, the prize is $1
Match 4 of 6 numbers, the prize is $5
Match 5 of 6 numbers, the prize is $300
Match 6 of 6 numbers, the prize is $1,000,000

In games 2-6 there are no 2nd, 3rd or 4th prizes. You need to match all numbers in order to win in these games:

Game 2: Win-a-Car
Match 6 of 6 numbers, the prize is a Luxury car worth $50,000

Game 3: Pay-Off-Your-Mortgage
Match 6 of 6 numbers, the prize is $100,000

Game 4: Fastcash: $10,000
Match 6 of 6 numbers, the prize is $10,000

Game 5: $100,000 GiveAway
Match 6 of 6 numbers, the prize is $100,000

Game 6: Superbucks
Match 7 of 7 numbers, the prize is $10,000,000

10. I am not receiving my results. What can I do?

We send out one confirmation e-mail for all games before the cutoff time for the day. Results e-mails are sent automatically each night after the winning numbers have been posted. If you are not receiving either of these, there are two possibilities. Perhaps you entered an incorrect e-mail address when you registered. It is also possible that your provider may block your access to receive e-mail from our company (We are a large mailer). In this case, it may be easiest to subscribe to a free e-mail account such as www.yahoo.com or www.gmail.com .

Now you can see your Results and the numbers you played for the last 30 days, as well as your Confirmation numbers (TSN). Simply visit our website at www.freelotto.com and login with your username. Click on "See the Results" near the top of the page. Then choose the date you would like to view, and you will see the Results and the numbers you played, as well as your TSN numbers.

11. How do I change my credit card information?

STEP 1:
Click the link below the numbers in your FAST results e-mail that reads "To edit or change the status of your subscription information, click here". You will be brought to the Fast User Center. Enter your password in the space provided.

STEP 2:
You are now on your FAST personal profile page. Re-enter your password. On this page you can change your mailing address, e-mail address or your password.

STEP 3:
To change your credit card, scroll to the middle of the page where you see the section marked "FAST". Click on your active FAST subscription number.

STEP 4:
You will be brought to the page with your chosen numbers for each game. Click on "Change Credit Card". Input the new information. On the next page, click on "Click2Win". PLEASE NOTE: Clicking on the link to unsubscribe in the Results e-mail simply removes you from our e-mail results distribution list, but does not deactivate your account.

Or, contact our F.A.S.T. customer service center by e-mail. Don't include your credit card information in an e-mail. Let us know by e-mail that you would like to change credit cards. We will arrange a time when we can call you or you can call us. Write to FAST@freelotto.com

12. Still Need Help?

If your question has not been answered here or you are unable to make the changes you need, please follow the directions below to contact a FreeLotto Customer Care Representative and we will be glad to assist you. Please indicate what information you would like us to change. Please be aware that if you are asking us to change your numbers, the change will not go into effect until after we have confirmed to you that the changes have been made. Thank you for joining FAST and Good Luck in our games!

13. Click Here for F.A.S.T. Facts.