In the interest of providing you with the fastest possible response to your inquiry, we have put together answers to the most Frequently Asked Questions. Simply click on any question below and it will bring you to the correct response.
Answers to our most Frequently Asked Questions:
Everyday you will receive a RESULTS EMAIL. This message will list the games you played, the numbers you have matched, and the amount, if any you have won. The FreeLotto daily results email is the sole notification of any prize winnings and prize winners must claim any prize by following the instructions within the FreeLotto daily results email. In a typical month we process in excess of 25,000 prizes ranging from $1.00 to as much as $10,000,000.00. If you receive a notice that says ELIGIBLE next to your name it means that you can win that prize upon submitting a winning entry in any future FreeLotto drawing in accordance with the Official Rules of FreeLotto. It does NOT mean that you won a prize.
Like any lottery or lottery style free sweepstakes, you have to play to win. When you play FreeLotto you will receive a PLAY CONFIRMATION message. This message will have a subject line that reads "FreeLotto Confirmation "TSN" ########". The PLAY CONFIRMATION message will contain your Transaction Serial Number which you will need to provide when you win a prize.
1) You can't win, if you didn't play, and
Game 1: Classic FreeLotto® 1,000,000 Jackpot
Game 2: Win-a-Car Grand Prize - Luxury car worth $50,000.00 - Match 6 of 6 numbers
Game 3: Pay-Off-Your-Mortgage Grand Prize - $100,000.00 - Match 6 of 6 numbers
Game 4: Fastcash: $10,000 Grand Prize - $10,000.00 - Match 6 of 6 numbers
You can play all six games once each day. Just pick your numbers in each game and register your Freebet® by clicking on a banner or answering a question to the right of the gameboard, or by clicking on the “Submit Your FreeBet” button. After you play FreeLotto®, you become eligible to play the supplementary games: FreeLotto® Win a Car, FreeLotto® Pay-Off-Your-Mortgage, FreeLotto® FastCash, FreeLotto® $100,000.00 GiveAway, and FreeLotto® SuperBucks. For additional information, click on "Rules" at the top of our website.
A TSN [Transaction Serial Number] is issued each and every time you play a FreeLotto game. As the name implies it is the play transaction that generates the TSN number and the TSN number is required to claim your prize. Each time a customer plays we send a play confirmation containing the TSN. Customers are able to see their TSN for the past thirty days on our website.
PIN numbers are a unique algorithmically generated secure identifier of each FreeLotto member and are used so that when prizes are won, we are certain to issue the correct prize to the correct winner. Please do not confuse your PIN number with a TSN which is generated each time you play a game.
FreeLotto is available worldwide - with a few exceptions: Florida, New York, Iowa, Missouri, Puerto Rico, Province of Quebec, Afghanistan, Argentina, Cuba, Dominican Republic, Egypt, Ghana, India, Indonesia, Iran, Islamic Republic of, Iraq, Korea(Democratic People's Republic of), Libyan Arab Jamahiriya, Morocco, Nepal, Niger, Nigeria, Peru, Sudan and any countries that are included on the United States of America Department of State "Trading with the Enemies Countries" list, may also be null and void. Void where prohibited.
First, in some cases FreeLotto is not available because the US State Department does not permit us to do business in certain countries included in the "Trading with the Enemies Countries" list. In other cases, we do not have advertisers wanting to reach those places.
Finally, in other cases the costs to comply with local regulations are prohibitive and thus exclude these places.
To play FreeLotto you must be subscribed to receive FreeLotto emails. You may have become ineligible to play FreeLotto if you did one of the following:
If you received an onscreen confirmation including a Transaction Serial Number but no e-mail confirmation, there may be a temporary delay in the communication between e-mail servers. If you never receive e-mail confirmations, there may be an error in the e-mail address you gave us. (See change of address below)
If you did not
receive an onscreen confirmation after placing your Freebet®:
a. Make sure your Freebet® gets registered. You must click on
one of the advertiser's banners or answer the question to the right of the
gameboard in order to register your Freebet. Look at the top of the page.
Wait for the clock to stop turning. Your TSN will appear. Play the next
game. Do you see the number of games left to play decreasing? It tells you,
after your first Freebet of the day, that you are 2 games away from playing
FreeLotto® SuperBucks then 1, etc.
b. Sometimes an
advertiser's page covers the entire screen and obscures our confirmation
information. If that happens, put your cursor at the top of the advertiser's
page and drag the top of it a little lower to reveal a turning clock. Wait
for the clock to stop. A confirmation # will appear as well as a Click2Win®
button. Click to proceed to the next game.
Important: An e-mail from FreeLotto can be worth as much as $10 Million and it is your responsibility that your e-mail address is up to date to receive messages from us. If you play FreeLotto, we will always send your Results, but we are not responsible for your e-mail service provider delivering them to you.
Each e-mail we send includes a description of the simple unsubscribe process to enable you to stop receiving future e-mail of that type from FreeLotto®. You may unsubscribe from each such e-mail type this way. For example, unsubscribing from a daily results e-mail will result in you no longer receiving the daily FreeLotto® results by e-mail. You may, however, continue to receive other types of e-mail to which you can unsubscribe in the same fashion.
If you unsubscribe from all e-mails from FreeLotto®, you will no longer be eligible to play FreeLotto® and win. If you play FreeLotto® subsequent to unsubscribing from all e-mails, you are giving PlasmaNet Inc. definite permission to resubscribe you to all mail types and your subscription to receiving email results and other promotions will be automatically reinstated. This is necessary because of the substantial amount of money you can win. Your prize notifications are sent via email and it is important to respond to these emails to claim any prizes won. Furthermore, it is the sponsor that makes FreeLotto® prizes possible and in order to play our games you must agree to receive our sponsored messages.
FreeLotto® F.A.S.T. is a subscription service which is the best way to ensure that you never miss a chance to win every day. With your FAST subscription, your numbers are played in all six games automatically daily, and we automatically check your numbers for you. You never have to worry about forgetting to play or losing a ticket. When you win, we even automatically process a prize claim for you, ensuring that you receive your prize. You will be charged a service fee for 30 days. The service charge will be renewed every 30 days.
Please write to FAST@FreeLotto.com and one of our Customer Service Representatives will be happy to assist you in addressing your FAST inquiries.
You can easily change this information by clicking on "Edit Player Profile" while you are on our gameboard page (after you login as the username you wish to change). Follow the instructions.
The only reason you would need this information is to edit your player profile or to play from a different machine.
a. To Play: You don't need your username or password to play. Simply click on the button that shows your username. You can also open a results e-mail and click on the line near the bottom that includes the words "LottoPicker/Login" which will bring you to the FreeLotto® game. That will display your username.
b. To make changes to your Player Profile: First login, then click on "forgot password" and your password will be sent to you automatically. If it is not sent to you shortly, you may have entered the wrong username. Please be aware that your username and password are Case Sensitive.
You can click on "See the Results" at the top of the gameboard page, scroll down below the current results and choose the date you would like to see.
Send an email, from the email address on file within your FreeLotto player profile, to FreeLotto® at PrizeClaim@FreeLotto.com containing the correct Transaction Serial Number (TSN) within the subject line of the email evidencing that you have won. The subject line of this e-mail must only contain your FreeLotto® Confirmation number (Transaction Serial Number TSN). In the body of your e-mail, please include your first name, last name, address, phone number, and birth date.
You can also see your Results from the menu bar at the top of our FreeLotto® website as well as your Confirmation numbers (TSN) and the numbers you played. You will also see how many numbers you have matched to the winning numbers. Click on "See the Results" at the top of the gameboard page. Then choose the date you would like to view. Your prize claim e-mail must be received by us within 30 days of your win. For complete instructions, please click on 'Rules' on the menu bar at the top of the FreeLotto® website and refer to Rule #4.
NO PURCHASE NECESSARY TO PLAY FREELOTTO.
You do not have to pay. FreeLotto is and has always been free to play. FreeLotto FAST is a subscription service, which offers automatic game entries and automatic prize payment processing for a monthly service charge. While we offer a subscription service, it is not mandatory - FreeLotto is free to play
The FreeLotto games are legal because all FreeLotto games are defined as a sweepstakes and contain a free method of entry. The charge for a FreeLotto FAST subscription is a service fee for the convenience of having your sweepstakes entries played automatically.
Because FreeLotto is free to play, it is cost prohibitive to offer telephone customer service. We do, however, offer answers to all inquiries received by e-mail.
Click2Join banners allow our users to sign up to an advertised offer by simply clicking on a banner. Click2Join banners are easily identified because they are bigger than regular banners and clearly inform the user that by clicking the banner the user's information will automatically be passed to that advertiser.
Unfortunately, at this time we are only able to offer customer service in English. May we suggest that you use the following website(s) which can translate from most major languages to English and from English to most major languages:
Please note however that we cannot be responsible for any mistranslation through these or any other translation websites.
To date, FreeLotto has awarded over $103,000,000.00 in prizes, creating 4 $10 Million Dollar winners and 22 Millionaires. Hundreds have also won prizes of $10,000 to $100,000 and over seven (7) million have won $1.00 to $300. We hope you will be one of them soon!
If you did not find the answer above, please follow the directions below to contact a FreeLotto Customer Care Representative and we will be happy to respond as soon as possible.